Pearl’s Place Transition House Mandate: Pearl’s Place Transition House provides short-term, confidential, and safe housing for women, gender diverse, and trans folks and their children fleeing violence, homelessness, or safety risks. The program mandate is to provide safety, confidentiality, and stabilization to all program participants. The program accepts pets. Please inquire with staff for further information.

Key Features:

• Confidential location
• 24/7 staffing
• 24/7 crisis & support line
• Medium-barrier and trauma-informed (participants may have mental health, substance use concerns)
• Can accommodate participants with mobility needs
• Participants are offered support, basic needs (food & shelter), referrals, and resources
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When External Agencies are contacting Pearl’s Place Transition House:

• Provide your name, direct phone number and what agency you are calling from
• Share a bit about why you are calling
• If the support staff cannot help you, they will take a message and ensure that it gets passed on appropriately
• For confidentiality reasons, we do not share any participant information
• If requiring further assistance, support staff will have a manager return your call as soon as possible
• Please note: outside agencies requesting to come onsite must coordinate with management prior to attending, unless responding to a call initiated by Transition House staff, or in an emergency.

Confidentiality and the Duty to Report: To maintain a private, secure, and trauma-informed environment, staff and management uphold strict confidentiality of all program participant information, while taking into account the limits of confidentiality and the duty to report in accordance with FIPPA (Freedom of Information and Protection of Privacy Act).

Child Safety: In circumstances where staff become aware of child safety concerns, staff work closely with child protection services. In cases of immediate danger, the RCMP will be called. Staff are required to follow the Provincial Government legal requirements of their “duty to report” under the Child, Family and Community Service Act.

Pearl’s Place Transition House staff and management strive to ensure the space is safe, non-judgmental, trauma-informed, and confidential.

We are committed to the safety and dignity of all folks and their children staying at the house.

We value collaboration with external organizations to meet participants where they are at and to provide wrap around supports.

If you would like someone to speak with your staff teams, or if you have any questions regarding our mandate, policies or procedures, please reach out to management.

Key Contacts:

24/7 Transition House: 604-892-5711

Transition House Manager (Tess): 604-815-8595

24/7 Crisis & Support Line: 1-877-890-5711